2013 has been busy. As a result, I have purchased from several online vendors, and four have excelled in customer service: 2 horse-related, and 2 life-related. I highly recommend my friends, family, and readers give these companies a try. In no particular order:
- Zulily. This online discount store offers incredible daily deals for women, maternity, babies, children, men, the home, and often for horse-lovers! I love to open a daily email and see Kerrits or Ariat. But there are also great products for your non-horsey life like my personal favorite Sistema. A few months ago, I ordered a teething necklace for a friend who was a new mom. The package got lost in the mail. One email to Zulily customer service, and they had refunded my purchase and given me a $10 Zulily credit. The products are all excellent quality. The customer service exceeded my expectations. I will be a loyal customer for a very long time!
- SmartPak. I admit, when I first started seeing ads for pre-dosed supplements in little disposable blister cups, I was skeptical. But this company has wowed me. First, the supplements are measured accurately, stored appropriately, and labeled for safety. And they aren’t much more expensive pre-measured than if you purchased them in bulk and dosed your own. Second, there is free shipping on SmartPaks over $40, orders over $75, or to delivered to your boarding barn weekly. Third, with the SmartPerks program, you get 10% off all SmartPak brand equipment. And finally, the expert service with this retailer is unrivaled. They know the names, ages, breeds, ailments, and feeding regimen of all three of my horses. They provide advice and answer questions whenever I call. And if it’s the middle of the night and I’m worried about a symptom, SmartPak has an online equestrian health library free of charge.
- Brookstone. These products make life easier and more comfortable. Really, that’s all you need to know! But they cemented my business this year. Every holiday season I find great gifts at Brookstone. This year, I purchased most in an actual store. But I ordered a gift for my husband online and paid extra for overnight shipping. With the UPS debacle, the package was delivered late. I emailed Brookstone to let them know. Without any debate, the company sent me a note within 24 hours promising to refund the shipping charge.
Nouvelle Research (Cur-OST). Dr. Tom Schell has created a line of nutraceutical products for horses, humans, and dogs. My mare has been on Cur-OST EQ Plus GTF for 22 days now. When I began seeing improvement within a week, I emailed Dr. Schell on a Sunday night with questions. He responded almost immediately, and patiently answered each of my follow-up questions. The night after placing my order for the EQ Plus, I decided to add the Immune & Repair formula to her regimen for three months. I called and spoke to “Molly” who grabbed my EQ Plus shipment and added the new supplement to save me a second shipping charge. The products arrived the next day. Nouvelle has proven to be customer-centered and I look forward to a healthier horse in 2014 as a result.